Frequently Asked Questions
Everything you need to know about your LoveShackFancy favorites.
When will my order ship?
Most orders are processed within 1-2 business days. During peak seasons or collection launches, please allow up to 5 business days for your order to ship from our warehouse.
What is your return policy?
We accept returns of unworn, unwashed, and unaltered merchandise with original tags attached within 30 days of the purchase date. Please note that items marked as Final Sale cannot be returned or exchanged.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and the weight of your order.
How do I care for my silk and lace garments?
To preserve the delicate nature of our fabrics, we recommend professional dry cleaning for most items. Always check the specific care label located inside your garment for detailed instructions.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is immediately sent to our fulfillment center for processing. Therefore, we are unable to modify or cancel orders. Please double-check your shipping address and item selection before completing your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Shop Pay Installments for flexible payment options.